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Voice Based Services

Since 1996, we’ve developed proven, customer-centric processes for delivering high standards of service experience.
Hence we call it Intuitive Customer Experience Management

From high profile customer care to social media strategy development and support, CFL is a complete call center solutions company.Whatever your business might be, our team offers the right blend of business expertise, nextgen technology, and customer care know-how to deliver measurable results . Our voice based services include both inbound and outbound telemarketing.

In our Inbound Voice Services, we offer services Toll Free Number management, customer care helpdesk, technical support and customer life cycle management. inbound lead management, supply chain management, dealer/retailer helpdesk, loyalty programs, contests, events and promotions.

Our Outbound Voice Services include Lead Generation, Sales Order Processing, Sales Force Management, Brand Promotions, Customer Surveys, Verifications and Receivables Management.

Our voice based services are a success as we start by investing in training our call center agents to understanding customer expectations. Then we empower our agents to act on your behalf, creating positive customer experiences that build your brand loyalty. The result is a customer care professional who is a proactive, skilled, and passionate advocate for your brand—online and offline.