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Customised Application Development

Often,the softwares that suit your specific needs simply are not available in the market.


Diverse businesses have IT requirements that are unique to their domain and environment. While there might be several off-the-shelf products and solutions available in the market, many of them are difficult to implement, may not integrate with the existing IT infrastructure, or may need intensive training to get started.


Customerfirst offers Custom Software Application Development Services to develop custom-made software applications that are built to fit in your environment with minimal disruption to the existing infrastructure.


Be it end-to-end solution development, or developing intermediary building blocks in your system, Customer first’s software development services are centered on providing high quality software that is just right for you. Failure, underperformance and downtime can have a devastating impact on your business. Customer first expertly develops applications required for managing a growing enterprise successfully.


We work closely with clients to understand their business objectives, define their software requirements, and work interactively with clients to write specifications, test and integrate the custom software solution across the client’s enterprise systems and platforms including internet, cloud and disparate systems. By involving our experienced business analysts and subject matter experts; we design, architect, and develop solutions that enable client systems to function optimally operate seamlessly.


Our domain experts work hard to understand the underlying concerns of your business to develop solutions that reduce costs, increase performance, 6. minimize risk, support your long-term objectives and help you manage your business efficiently at the tip of your fingers.


We create and deploy robust, scalable and extendable architectures for use in a wide range of industries.


Customer first follows an ITIL based SDLC for managing the development of all the custom software projects. Below is the detailed representation of our custom software development life cycle and process.


Customer first’s Software Development Life Cycle

Phase 1 – Planning

Planning is the first phase of the software development lifecycle. In this phase we collaborate closely with the client the details and concepts of their requirements for software. During this phase we start the parallel planning process for the necessary resources of time, fiscal budget, and manpower to meet the proposed development requirements.


Phase 2 – Requirements Analysis

The requirements analysis phase focuses the development team on capturing all the requirements details and design elements for the software package. Additionally, during this phase, the project manager begins the interactive feedback and review process for each phase and conducts periodic the requirements review meetings with the objective of discussing status, progress and quality control of all project elements. The final output of the Requirements Analysis phase is a formal requirements document (Software Requirement Specification), which establishes the locked foundation of requirements for the project from this point forward and will serve as input to the design phase.


Phase 3 – Design & Development

The Design & Development phase is concerned with design and production of the software. This phase focuses specifically critical elements such as: quality, flexibility (code reuse, future addition of features/functionality); interoperability, conflict resolution and technology enhancement. The final output of this phase is a formal design document (Software Design Document), establishes the locked foundation of design elements for the project from this point forward and will serve as input to the coding phase. Additionally, this phase serves a secondary function as a reference document for the code development and can be particularly useful for developers working on the code elements in the future.


Phase 4 – Implementation

The implementation phase involves the actual code development, programming, and integration of the software. The output of this phase is typically the software library, the application / routine executables and User Manuals and as well as additional software documentation.


Phase 5 – Testing and Integration

The testing phase is concerned with the validation and verification of the software, and comprehensive unit testing done on units. Integration testing is done by including the software package and or the sub-routine units together with other package elements and or sub routine units and testing them all as one functional unit.


Phase 6 – Evaluation

Provide pre-release versions of the product [pilot] for client review and evaluation of the product. Upon client review, all comments and modification requests are fully documented; and then integrated into the product development plan. Elements which are outside of the core scope of the project are documented and analysis conducted for the preparation of appropriate change management inputs.


Phase 7 – Release

The [final] Release phase involves the packaging of all sub-packages, together with all relevant documentation in a suitable format for distribution and or implementation.


Phase 8 – Review

During the review phase, project manager and team, conduct final quality assurance and assessment reviews for the completion of documentation. In this phase the team trains and transfers support responsibilities to the support team. The conclusion of this phase is the starting point of technology refresh and upgrade planning function of the project.

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